Frequently Asked Questions (FAQ)
❓ Is the baby bed safe for newborns?
✔️ Yes, our baby bed is designed with soft, breathable materials and a supportive structure that makes it safe and comfortable for newborns and infants.
❓ Can I use the baby bed for co-sleeping?
✔️ Absolutely. Our bed is designed with raised sides to provide a cozy and secure sleeping environment, making it suitable for supervised co-sleeping.
❓ What age range is the bed suitable for?
✔️ The bed is ideal for babies aged 0 to 12 months, depending on their size and mobility.
❓ Is the bed washable?
✔️ Yes, the outer cover is removable and machine washable. Please follow the care instructions for best results.
❓ Can I travel with this bed?
✔️ Definitely. It's lightweight, foldable, and easy to pack—perfect for travel, day trips, or visiting family and friends.
❓ Do you accept returns?
❌ We do not accept returns due to hygiene and safety reasons. Please review our Return Policy for more details.
❓ What if the item arrives damaged or incorrect?
✔️ If your item arrives damaged, defective, or incorrect, please contact us within 30 days. We’ll be happy to assist you with a refund or replacement. See our Refund Policy.
❓ How long does shipping take?
✔️ We typically ship within 1–3 business days. Delivery takes:
- USA: 6–10 business days
- UK & Australia: 7–12 business days
❓ How do I track my order?
✔️ Once your order is shipped, you’ll receive a tracking number via email. You can also visit our Track Your Order page for updates.
❓ Who can I contact for help?
✔️ You can reach our support team anytime at support@zivvica.com — we're here to help!