Refund Policy
Effective Date: July 13, 2025
At Zivvica, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our refund policy below.
💰 Refund Eligibility
To be eligible for a refund, you must contact us within 30 days of receiving your order. Refunds are only issued under the following conditions:
- The item arrived damaged or defective
- You received the wrong product
- Your order was lost in transit (confirmed via tracking)
Refund requests outside of these conditions may not be accepted.
📩 How to Request a Refund
To initiate a refund, please email us at support@zivvica.com with:
- Your order number
- A brief explanation of the issue
- Photos of the item (if applicable)
Our team will review your request and respond within 1–2 business days.
⏱ Processing Time
Once your refund is approved, it will be processed back to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.
❌ Non-Refundable Situations
We do not offer refunds for:
- Items reported more than 30 days after delivery
- Issues caused by incorrect shipping information provided by the customer
- Minor color or design variations due to screen differences
🤝 Our Promise
We aim to provide a smooth and fair resolution to any order issues. If you have questions about this policy or need assistance, please don’t hesitate to contact us at support@zivvica.com.